Your Questions, Answered

  • We support children and families across the Northern Rivers experiencing hardship, crisis, or transition. Referrals typically come through community organisations, social workers, schools, or support services to ensure help reaches those who need it most

  • We provide essential items through our Baby Packs, School Packs, and Care Packs, as well as larger items like prams. Each pack is thoughtfully put together to meet practical needs and support children and families during challenging times. Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.

  • If you or someone you know needs support, you can reach out to us directly. Our team will guide you through the next steps in a simple and respectful way, and do our very best to support you in the best way we can.

  • There are several ways to support our work—you can donate money, volunteer your time, or contribute new or gently used essential items. Visit our Get Involved page to learn more about current opportunities.

  • Absolutely! We are always grateful for donations of good-quality, pre-loved larger essential items such as prams and other baby equipment. Please contact us with a few details about the item, and our team will be in touch to arrange collection where possible.We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.

  • We work closely with trusted community partners and referral services to distribute items directly to families who need them most. Every donation is carefully managed to ensure it creates meaningful, practical impact.